WARRANTY and RETURNS
Warranty and returns policy on new and used parts
WARRANTY Policy
All parts are guaranteed for 90 days against manufacturing defects. Wear and breakage of components used for racing, competition and/or any use other than normal is not covered by the guaranteed policy. Transmission Nick inc. does not reimburse for parts that have been damaged due to improper installation. We will not make exchanges, refunds or repair any part that we believe has been used or installed in a manner contrary to the manufacturer's instructions and/or that has been subject to tampering, packaging or incorrect shipping/transportation by the buyer. TRANSMISSIONS: The transmission is guaranteed for 90 days. The warranty is non-transferable and is effective from the date of purchase. No warranty on vehicles with high-performance modifications, oversized tires or having post-market programming ('delete'). Any warranty repairs are not done on the vehicle; the customer must bring the transmission to Transmission Nick. Installation costs are not covered in any situation. Installation must be done by qualified personnel. The installer must: - Replace the transmission oil cooler - Reprogram the computer ('pcm relearn' for 2007-2023 models) - Adjust the actuator cable (cable tv 94-04, TTVA relearn 05-07) - The manufacturer's procedure must be followed for oil filling. No broken shafts or clutches burned by abusive usage will be warranted. Transmission Nick inc. reserves the right to have the truck and interior of transmission inspected before guaranteeing the product.
Return policy
** To make a return, you must fill out the Form meant for that purpose**
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Once the form is completed and sent, you will receive a return authorization by email as well as instructions and the warehouse delivery address.
You must absolutely wait to receive authorization to return the product before proceeding, otherwise your package will automatically be refused.
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We accept returns for parts within 10 days of purchase.
We accept exchanges and/or refunds depending on the condition of the product. Please note that shipping and handling charges are non-refundable and freight charges for returning parts are the buyer's responsibility.
See the Return Procedure section to find out how to proceed in to the return of your order.
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Return procedure - PARTS
• The return must be in its original packaging, unopened and in a condition where it can be relisted. • The return must be packaged in a shipping box protecting the parts so that they are not damaged during transport. • Do not write on the product packaging itself. Write only on the outer shipping carton or on a separate carton. • Packages received without a return authorization number (RMA) clearly written on the outer packaging will be refused. • All returns must be sent to Transmission Nick within ten days of product purchase. • All returns will be examined and we reserve the right to refuse credit if the return conditions have not been met. A 20% restocking fee will be charged if the product cannot be put back on the shelves in the condition we received it. • No refunds for initial shipping costs or shipping insurance. • The customer is responsible for shipping and transportation costs to return the products. • Refund or exchange are the two options when returning an item. Product exchanges must be made for the same item; they cannot be used to replace different part numbers. • Transmission Nick does not pay return shipping for an exchanged part. • If you believe the part was damaged in shipping or is not what you ordered, contact us immediately at 819-993-6387.
Return procedure - CORES
• All returned cores must match the exact year and model of the part ordered. • The cores must come from a transmission/valve body/pump that has already been functional and not assembled from scrap parts. • Cores that have been disassembled or have major components missing and/or damaged will not receive full core credit and may even be refused. • Cores that are damaged due to contamination, improper handling and/or any condition other than normal wear and tear will not receive the full amount of credit or will be refused altogether. • Transportation costs will be deducted from the core credit to the manufacturer. • All cores must be drained of fluids to avoid external leaks and causing spills during transport. CARRIERS WILL NOT ACCEPT SOILED PACKAGES. • Any core return shipment that does not meet the policy above, is received damaged and/or is labeled as an environmental hazard (for example: fluids left in the core) will be refused or returned. credit of the core deposit will be penalized. • Core deposit fees will only be refunded if the core is returned within 30 days of product purchase.
REFUND Policy
We will not grant a refund in the following cases:
• The product has been installed and/or used. • The product was damaged following attempted installation and/or use. • The original box, instruction manual and/or some of the parts are missing. • Electronic items that have been opened are not refundable. • The product serial number does not match the one that was originally shipped to the purchaser. • The product is considered non-resalable following inspection by Transmission Nick due to the customer's processing of the product. • Special orders and/or discontinued items are considered final sales. They are therefore not returnable or refundable.
Price policy
Transmission Nick reserves the right to cancel any order due to error(s) of any type, for example error in pricing, description, image, etc. Payments made on any orders canceled due to errors on our part will be refunded. No other compensation will be given. Images and descriptions may not accurately represent the product or apply to all vehicles, and should be considered for reference only. Prices may be subject to change without notice.